Civic Science says that 17% of vacationers plan to stay in Airbnbs, Vrbos, or vacation rentals on their next trip. This isn't very many, so you need to do your best to convince people to stay in your rental rather than anywhere else.
Surprisingly, excellent communication can be just what you need to sway things in your favor. Not only will you get more bookings, but you'll get repeat renters too.
Are you now looking for vacation rental communication tips? Then keep reading. In this article, we'll give you our best advice regarding communication skills for rental hosts.
Before Booking
Communication starts before the actual bookings; how you write your vacation rental listing will mean the difference between non-stop bookings and absolute silence.
You should provide a detailed and accurate description of your property. Include information about the following to minimize confusion:
- Amenities
- House rules
- Policies
If people show interest, respond promptly to show professionalism. Make your replies personalized too, as this will endear them to you. Address them by name and tailor all responses instead of using cookie-cutter ones.
Before Arrival
Once your guests have confirmed their bookings, you should send out a welcome email. Not only does this confirm their bookings, but it also gives them essential details, like:
- Check-in instructions
- Wi-fi passwords
- Local recommendations
Should any changes happen, be proactive about updating your guests. For instance, if something changes with your early check-in availability or maintenance schedules, then email them immediately to inform them.
During the Stay
After your guests arrive, send a message to ensure that everything's to their satisfaction. Give them a direct contact number or messaging option so they can reach you in case of emergencies or if they have questions.
While you want to check in with them at regular intervals, don't overdo it. The key to enhancing the guest experience is sprinkling contact during longer stays, asking if they're still comfortable.
After the Stay
Make sure you show appreciation for each guest by sending a thank-you message after check-out. The message should be personalized to help end their stay on a strong note.
In addition, you should politely ask them for feedback on guest satisfaction. You can also ask them for a review on your website to help grow your vacation rental business.
If this sounds like too much for you to handle yourself, then use a vacation rental management company. We can take over your responsibilities so your life is stress-free.
Try Out These Vacation Rental Communication Tips
These vacation rental communication tips are designed to be beneficial for both you and your guests. When there's more transparency, there will be less room for disappointment. Plus, personalized messages will add a powerful touch that can set you apart from your competition.
Of course, all of this is possible without you lifting a finger. With a reliable vacation rental management company, you can enhance guest experiences without exerting yourself.
Contact us today to hear more about what we can do for you. PMI Eastern Long Island has almost 20 years of experience in the industry.
